We collect personal information that is necessary to provide you with treatment and general assessment services. This information may include:

• Identifying Personal Information: Your name, primary residence and email address, phone number, and other contact details.

• Health Information: Clinical records, session, interview, and intake notes, treatment plans, assessment data and reports, and other health-related data.

• Billing Information: Payment details, invoices/receipts, and payment history.

• Website Usage Information: Data related to your interaction with our website hosted by Squarespace, Inc., such as IP addresses, browser information, and cookies.

We collect personal information in the following ways:

• Direct Collection: When you book an appointment, complete forms/questionnaires, or communicate with Marissa Elaine Psychology staff (by phone, email, virtually, or through our website) during clinical services or in general.

• Through Our Website: We may collect information automatically through cookies and other tracking technologies as you use our Squarespace, Inc. website.

• Through Third-Party Services: We use a variety of third-party platforms to help manage our practice and services, including:

  • Jane App for scheduling, questionnaires, clinical records storage, and client management.

  • Doxy.me for telehealth appointments and document sharing.

  • Gmail for email communication.

  • Telus for phone and internet services.

  • Various Referral Platforms such as Psychology Today.

• Third-Party Referral Sources such as your therapist’s office or family members/partners (e.g., for initial inquiry or scheduling purposes).

(Note: information collected from/provided by third-party sources is managed in accordance with applicable legislation)

We use your personal information for the following purposes:

• Providing Initial Consultation Services: To advise you on appropriate assessment and treatment options, as well as reviewing the process for the services we offer.

• Providing Treatment Services: To schedule appointments, track your treatment progress, and communicate with you about your services.

• Providing General Assessment Services: To schedule appointments, determine the necessary assessment measures for administration, provide feedback and resources, and communicate with you about your services.

• Billing and Payment: To process payments, issue invoices and receipts, and manage financial records.

• Communication: To communicate with you about appointments, assessment/treatment updates, and other relevant matters via email, phone, the Jane App, or other platforms.

We never sell your personal information and only disclose your personal/health information in accordance with related legislation; however, we do use various service providers to support the operation of our practice through which your information may be stored or communicated through. These include:

• Jane App for scheduling, payment, and clinical records storage, and client management.

• Doxy.me for telehealth appointments and document sharing/

• Gmail for email communication.

• Telus for phone and internet services.

• Various Referral Platforms such as Psychology Today.

All of these service providers have their own privacy policies and are required to protect your data.

Important to Note: When making a claim for services with a third-party insurance company, you sign a consent form that the company may connect with the service provider to confirm services took place (“an audit”); therefore, should a third-party insurance company contact us to confirm the legitimacy of submitted claims and provide a copy of that consent, we are permitted to confirm your name, date of services provided, and the nature of those services (e.g., only that it was individual psychological services, not the content of services) without previously informing you.

We take reasonable measures and precautions to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption: We use encryption protocols and procedures to secure your information during transmission (e.g., when sending emails/faxes and when processing payments).

• Access Controls: Only authorized individuals have controlled access to your personal information, and all staff are trained in privacy and confidentiality legislation and practices.

• Third-Party Security: Our service providers, including the Jane App, Doxy.me, and others, are responsible for the security of your information when processed through their systems.

Please Note: no method of information transmission over the internet or electronic storage is completely secure, and we cannot guarantee the security of your information. All of these service providers have their own privacy policies and are required to protect your data.

When a client, the following are your rights with respect to your personal and health information:

• Access: You can request access to the personal and health information we retain about you.

• Correction: If you believe your personal or health information is inaccurate or incomplete, you can request that it be corrected.

• Withdrawal of Consent: You may withdraw your consent at any time for certain uses of your personal information; however, this may impact our ability to provide certain services or services in general by doing so.

• Deletion: You may request that we delete your personal information; however, this is subject to related legislation and regulatory obligations.

Please Note: some of these rights may be mitigated by applicable legislation and/or regulatory obligations. To exercise any of these rights, please contact us at marissaelainepsych@gmail.com.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or our regulatory body; after such time, we securely dispose of it in accordance with our information retention policies, related legislation, and regulatory guidelines.

Please Note: We retain all information provided in accordance with related legislation and regulatory guidelines; this includes information provided through our initial consultation and intake processes.

We reserve the right to update or change this Privacy Policy from time to time as needed. If significant changes are made, we will notify you through email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information, as well as before connecting with us to engage in services.

If you have any questions or concerns about this Privacy Policy or our practices, or if you wish to make a request regarding your personal or health information, please contact us at:

Marissa Elaine Psychology
780-717-8872
marissaelainepsych@gmail.com

Your privacy and confidentiality are of the highest priority at Marissa Elaine Psychology